Working to improve the social, emotional, mental health and wellbeing of children and young people in Cornwall
For parents and carers

ChatHealth - New health messaging service launched for children, young people and families

Cornwall Council has introduced a quick and easy way for young people and parents / carers to contact Health Visitors and School Nurses in Cornwall and the Isles of Scilly. 

There are three advice lines as follows:

  • young people aged 11-19: 07312 263 096

  • parents / carers of children aged 0-5: 07312 263 423

  • parents / carers of children and young people aged 5-19: 07312 263 499

How does it work? 

Users can send a message, anonymously if they wish, to Health Visiting and School Nursing to get confidential help and advice about a range of health concerns, including:

  • Sleep
  • Child development
  • Support with behaviour
  • Toileting
  • Feeding and nutrition
  • Keeping safe and healthy
  • Childhood illnesses and support with medical conditions at school
  • Emotional, mental health and wellbeing
  • Relationships
  • Smoking and vaping
  • Drugs and alcohol

When is it available?

The messaging service is available Monday to Friday (excluding bank holidays) from 9am to 5pm. When a message is sent to the numbers, an automated reply confirms the message has been received. A trained healthcare professional will reply to the message during office hours within 48 hours.

Alternatively users can can contact the service via:

Our web page is being regularly updated at www.cornwall.gov.uk/healthadvice. 

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